Shipping & Returns
Order and Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.
Orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information. Please note that items take up to four weeks to ship, no matter what shipment type is chosen. Please also note that in some cases, your order may arrive in multiple shipments (i.e., in the case of pre-order, backorder, and personalized items).
Where We Ship
We currently ship to U.S. Please note, not all items can ship to all countries.
Returns on items eligible for returns are accepted within 15 days of receipt. Items must be returned unopened/unused, with tags, in their original packaging. To return an item follow the directions below:
For US returns:
Returning an item with your own label is at your own risk. You must ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for refund.
Please email [email protected] with your order number to initiate a return. We can then email you a pre-paid return shipping label along with the required the necessary return commercial invoice.
Please note that refunds are issued in the currency the order was originally placed in regardless of fluctuations in exchange rate. In the case of a discrepancy between the original charge and the refund, please contact us at [email protected] and we will be happy to issue you a store credit in the amount of the difference, less any shipping charges.
Upon receipt of your return, we will confirm your refund via email. Please note that taxes will be refunded along with the items you sent back, however, duties will not be refunded.
If you have any further questions, please email [email protected]
Any item returned after 15 days of receipt is not eligible for refund.
We do not accept exchanges, as items may sell out while the requested exchange is returned and processed. We encourage you to use this form to return the original item, and go to twistafit.com to purchase the correct item in a new order.
Receiving a Refund
A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the Product price less a the return label fee if applicable. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.
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